IT Shared Service Update (6/24/22)

June 22, 2022

At the June 16, 2022, meeting of the Board of Trustees, Chief Information Officer Dr. Kellie Campbell presented a design strategy for an Information Technology (IT) Shared Services model and submitted an implementation timeline, which the Board approved.  Building an IT shared services model is part of the broader system strategy to build a shared services organization for key service areas.  The Board approved a definition for shared services at the May 16th meeting and IT was asked to return to the June 16th meeting with an initial proposal. 

Slide of a powerpoint made into a graphic. it contains the following text: title is Shared Services Definition for VSC A way of providing administrative and technical services across multiple units in a way that optimizes quality, consistency, and efficiency and allows the units to focus on their primary mission 1 Accountable to the organizations it serves (Council of Presidents, Advisory Board, other shared service units). 2 Distinct from the “central office” --services and support provided by employees distributed across the state. 3 Able to gain economies of scale and more specialized knowledge and capacity in specific technical functions. 4 Focuses on the processes, systems, and data needed to ensure the intended outcomes –consistent where possible, but unique as required. 5 Shared accountability and measures between the functional leaders and the shared service organization (Service Level Agreements –SLAs). 6 Customers include students, faculty, and staff and are addressed with a service mentality.
Definition approved by Board of Trustees on May 16, 2022

Part of the IT strategy is to design a service division that best uses the resources we have across our entire VSCS system, working towards building a sustainable and responsive IT organization in alignment with the vision for system transformation.  You can find the full slide deck outlining the design strategy and timeline for the IT shared services proposal here. 

IT has been working closely together for years, especially over the past year and a half on transformation efforts.  Dr. Campbell shared her sincere appreciation for IT leaders and colleagues across the system, emphasizing that this work needs to be done as a team and appreciating their proven ability to challenge one another, yet continue moving forward.  Please feel free to reach out to Kellie at kcampbell@vsc.edu with any questions.